ieso is working in partnership with the Outlook South West NHS Trust to provide text-based cognitive behavioural therapy (CBT) to patients registered with their IAPT service, Outlook South West.
To be eligible for online therapy, you must be registered with a GP in Cornwall or Isles of Scilly and aged 16 or over.
How can I refer?
If you have decided that you want online therapy with ieso, you will need to refer yourself to Outlook South West first and tell them of your decision.
1. Refer yourself to Outlook South West
Request online therapy in your initial assessment.
Outlook South West will assess whether our service is the right treatment plan for you, and will refer your details to ieso.
ieso will send you an activation email – once you have activated your account, you will be matched to a therapist and contacted by them.
Like face-to-face therapy, our sessions are 1:1 and 100% confidential.
Unlike face-to-face therapy, our text-based online therapy has all of the following benefits:
Appointments are available seven days a week, 6am - 11pm, and can be scheduled to suit you.
Do your sessions anywhere — all you need is a device that connects to the internet.
No need to travel, so less hassle and less wasted time.
Text with your therapist via a secure online platform. As the sessions are typed, no one will overhear your conversation.
Learn practical skills that you can use in real life. Maintain your progress by accessing past sessions and activities in your account even after you've finished therapy.
We fit sessions around your commitments.
The time between sign-up and your first session is a matter of days rather than months.
You can message with your therapist in-between sessions for support with tasks.
From trouble sleeping to anxiety to depression, mental health problems can affect many of us in different ways. ieso therapists treat a range of common mental health symptoms.
We've helped thousands of people feel better.
Here are their stories of recovery and growth.
“I was initially unsure about online therapy and how it would work, but the rapport with my online therapist was soon built. I can honestly say that from the work I undertook at the beginning of my sessions, my progress, even over a short number of weeks, was really noticeable.”
“CBT was a totally new experience for me, and I had no idea of what to expect. It turned out to be helpful in understanding exactly the nature of my problem, and I was led to realise how best to address it.”
“It is easy to do because you can just use a computer from home. Appointments are flexible, even 11pm was ok.”
“I found it better than a face to face session as I had time to formulate answers. And don’t worry about spelling mistakes they are not an issue.”
Our team is on hand to make your experience as smooth as possible.
It’s natural to have an interest in your treatment. People often want to know what we do, how it works and whether it will work for them. Here’s our take on some of the questions we often come across.
ieso doesn’t provide a pre-set number of sessions. We offer you the right number of sessions needed for your treatment. Practicing the CBT techniques you will learn between therapy sessions will help you feel the benefit more quickly. But, as a rough guide, we can typically address mental health issues like anxiety and depression in 4-12 sessions.
The platform is simple to navigate, so even if you don’t consider yourself an expert in technology, if you can surf the internet you’ll be okay. Our therapy is accessible via computer, tablet or smartphone. When you first log into the ieso platform there are helpful guides which you may wish to read before you start your therapy sessions, including “Online therapy guidelines”. Our Patient Services team are available to help if you have any issues with the platform, Monday-Friday, 9am-5:30pm.
In many areas of the UK our service is free for NHS patients.
You can quickly check here if our therapy is available in your area.
If it is, then you simply have to visit your GP to ask them to refer you to us, or – in some areas, such as Surrey, Doncaster, Rotherham or West Kent – you’ll be able to save time and refer yourself directly.
You can schedule an appointment around your availability, including early in the morning, during the evening and at the weekend.
As we’re an online therapy service, the communication you have with your therapist is through written messages on our therapy website.
They’ll send you a message through the therapy website to set up the first appointment rather than calling you. Don’t worry, whenever your therapist messages you or sets up an appointment, you’ll receive a notification email.
Using the email, login to the platform to view the message or appointment. And, if you’re not receiving notifications, check your spam folder.
If you would like to find out about other mental health support options available in your area, visit the Outlook South West website.