What data will be collected as part of this study?
If you decide to take part in this study you will be asked to test up to two of our digital tools. Your written exchanges when interacting with the tools will be recorded. Sometimes we may ask you to set up an online live session so we can ask you questions while you use the tools. In this case, screen recordings and an audio transcription of the session will be collected to help us analyse how you interacted with the tool. When you’ve finished interacting with the digital tools, we will ask you to complete a questionnaire to assess your views on the design and experience of using the tools.
How will my information be kept confidential?
We take great care to protect your information to ensure data security, privacy, and
confidentiality. In all study-specific data and documents, other than the signed consent, your data will be identified by a unique study-specific number and/or code, not by your name. The research team will have access to information such as your age, but not to your name or any other directly identifying details. These personal details will not be included in any study data electronic files. Your personal information is strictly confidential and will not be published, shared or discussed with anyone. Audio recordings (voice only) of you interacting with the digital tool will be securely kept in a password protected directory separate from any personal information, and only researchers analysing your responses during the interaction will have access to these.
Your data will be stored confidentially and securely within the Microsoft Azure cloud
environment, in the UK. ieso follows nationally and internationally recognised standards for information security (Cyber Essentials Plus ISO 27001, https://www.iesogroup.com/iesocertificates).
As researchers, we have a responsibility to protect participants and others from risks to
physical and/or psychological distress. Confidentiality of any sensitive information that is
disclosed or witnessed during a research session will be broken only if the researcher
believes there is imminent danger to you or someone else, or there is a safeguarding
concern. In these extremely rare situations, the researcher will discuss all courses of action with you first before breaking confidentiality.
What will happen to my data at the end of the study?
Any screen recordings or transcripts of interviews will be deleted as soon as analysis is
complete or within six months of collection at the latest. All other research data will be held for a minimum of 20 years: https://www.iesogroup.com/trustcentre/privacy-policy
What will happen with the results of this study?
At the end of the study, the data will be analysed and we will produce a report with our
findings. These findings may be published in academic and scientific peer-reviewed
journals. Your name or directly identifiable data will never be included in any publication. The feedback we collect as part of this study will help inform us about what improvements we can make in order to design the most effective digital tools for mental health concerns.
What happens if I don't want to carry on with the study?
You can change your mind about participating in this study. If you wish to withdraw from this study please contact the Study Team: research.participant@iesohealth.com or phone 0800 074 5560. If you change your mind your data will be removed from this study, up to and until the point where removing the data would seriously impair the research or render it impossible. For example, if the findings of this research are already published, it may not be possible to delete the data or remove it from the analyses.
Who has reviewed this study?
All research studies are reviewed by an independent group of people, called a Research
Ethics Committee, to protect your safety, rights, well-being and dignity. This study has been
reviewed and has been given a favourable opinion.
What if I have any concerns?
If you have any concerns about this study you can contact ieso’s Research Governance
Board at RGB@iesohealth.com, or by phone on 0800 074 5560.
If you wish to make a formal complaint, please submit to RGB@iesohealth.com
Postal address: ieso, Jeffreys Building, St Johns Innovation Park, Cowley Road, Cambridge, CB4 1DS
If you are unhappy with the outcome of your complaint, you can contact the Independent
Sector Complaints Adjudication Service (ISCAS):
70 Fleet Street
London
EC4Y 1EU
Tel: 020 7536 6091;
Email: info@iscas.org.uk
You can read our Privacy Notice here