Experiencing anxiety, depression or low mood?

Supporting people in


Our qualified clinicians have been helping people with their mental health through confidential, one-to-one, typed conversations for over a decade.

Our patients tell us typed therapy makes it easier to open up and reflect on their thoughts and behaviours than if they were sat in front of a clinician.

Whenever you’re ready to start your typed therapy, we’re ready to help.

ieso is free and available to many NHS patients across the UK. It only takes a minute or two to check if typed cognitive behavioural therapy (CBT) is available to you.

Why typed therapy?

Typed therapy takes place online, so you won’t need to miss work or travel anywhere. Choose a time convenient for you to type with your therapist. Before each session, your therapist will check in with how you are, so we can tailor your treatment to be as effective as possible.

Between sessions, we’ll ask you to keep a journal and do thinking exercises to help develop positive, long-term habits. Research shows a little work leads to better recovery and can help keep you feeling well after your therapy sessions have ended.

A typed conversation shown on a mobile screen between a patient and clinician.

How it works

Our patients tell us typed therapy makes it easier to open up and reflect on their thoughts and behaviours than if they were sat in front of a clinician. The additional benefits of typed therapy include:

Flexible - appointments are available 7 days a week, 6am – 11pm
Confidential - no video calling, just typing
No travel required - accessible from anywhere - all you need is a device that connects to the internet
Life friendly – access therapy in your own time. We fit sessions around your commitments
Guidance beyond therapy - learn practical CBT skills to use in day-to-day life
Try typed therapy

This is typed therapy...

Being able to do therapy through messaging helped me to open up more as I find talking difficult, but typing allowed me to think and process what I wanted to say.


Begin your therapy in four steps

1. Refer and register

Self-referral is available in your area. Self-referring allows you to access online therapy quickly and easily without the need to visit your GP. Once you have self-refered and created your account, complete your questionnaires. We will then find the best therapist for your needs.


2. Start therapy

Chat with your clinician. They’ll create a treatment programme designed just for you and will help you set goals, break down problems and change unhelpful thoughts and behaviour patterns.

Typed therapy

3. Practise

Between sessions you’ll use the new skills your clinician has taught you in real life. Your clinician will track your progress using questionnaires before each session and target the most persistent and troubling areas.


4. See results

Your clinician will help you monitor change and target the most persistent and upsetting areas.

See results, plotting progress

What we treat

From trouble sleeping to anxiety to depression, mental health issues can affect many of us in different ways. ieso clinicians treat a range of common mental health symptoms.

Explore what we treat

What people say

We’ve helped thousands of people feel better.
Here are their stories of recovery and growth.

ieso have changed the way I see everything. They have helped improve my mental health, and helped me become a more positive person! I felt every session was a positive learning session and benefited me to the full.


If you are in need of help and are in the darkest place of your life and can't see the light at the end of tunnel, this is something that can change your perspective of life and change your life for the better... this has really helped me in my life to carry out every day tasks and to see things in a different way and that life is worth living again.


I was able to consider my responses without feeling pressured and I felt very comfortable. Questionnaires were emailed to me between appointments which I could complete at my convenience. These showed me how I was progressing and I found that my confidence was growing and my anxiety was lessening.


Great to know someone is there for you and your wellbeing. A sense of grounding, feedback, security and a lifeline. Due to their support I picked up on various strategies & resources for self help... You do come out at the other end better, stronger and able to face life on your level with a different perspective.


What a wonderful and unique service. I had a lovely therapist who was amazing, she helped me completely turn my life around all through an instant messaging board. If anyone is considering this service, absolutely take up the opportunity.


People often ask us...

It’s natural to have an interest in your treatment. People often want to know what we do, how it works and whether it will work for them. Here’s our take on some of the questions we often come across.

What is the platform like? Is it hard to use?

The platform is simple to navigate, so even if you don’t consider yourself an expert in technology, if you can surf the internet you’ll be okay. Our therapy is accessible via computer, tablet or smartphone. When you first log into the ieso platform there are helpful guides which you may wish to read before you start your therapy sessions, including “Online therapy guidelines”. Our Patient Services team are available to help if you have any issues with the platform, Monday-Friday, 9am-5:30pm.

How will I receive messages from my therapist?

As we’re an online therapy service, the communication you have with your therapist is through written messages on our therapy website. 

They’ll send you a message through the therapy website to set up the first appointment rather than calling you. Don’t worry, whenever your therapist messages you or sets up an appointment, you’ll receive a notification email. 

Using the email, login to the platform to view the message or appointment. And, if you’re not receiving notifications, check your spam folder.

How long before I feel better?

ieso doesn’t provide a pre-set number of sessions. We offer you the right number of sessions needed for your treatment. Practicing the CBT techniques, you will learn between therapy sessions will help you feel the benefit more quickly. But, as a rough guide, we can typically address mental health issues like anxiety and depression in 4-8 sessions.

How does access through the NHS work?

In many areas of the UK our service is free for NHS patients. 

You can quickly check here if our therapy is available in your area.
If it is, then you simply have to visit your GP to ask them to refer you to us, or – in some areas, such as Surrey, Rotherham, Western Isles, Shetland and Orkney – you’ll be able to save time and refer yourself directly.

When can I schedule my appointment?

Session appointments are available 7 days a week, from 6am – 11pm so you can find a time that works best around you and your current commitments. It may be helpful when booking your first session to find a regular time that fits around your daily commitments, as this will likely be your ongoing session time for future sessions.

Our service is free for NHS patients in


If you would like to find out about other mental health support options available in your area, visit the NHS website.

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