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Experiencing anxiety, low mood or worry?

We’re here to support you

Self-refer below to access free typed or video cognitive behavioural therapy (CBT)

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What is online therapy?

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Flexible appointments to suit you
(7 days a week, 6am-11pm)

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Access support in your own time
There are no long waiting times

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No need to see a GP first, you can self-refer direct

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Confidential

Therapy sessions that take place via ieso's secure online platform

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No travel required

Sessions can take place anywhere you feel most comfortable, so there is no need to travel to your appointment

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All you need is an internet-enabled device
(Smartphone, tablet or laptop)

Supporting people in Surrey

ieso is working in partnership with NHS Talking Therapies in Surrey to support people experiencing mental health symptoms. The service we provide is free for NHS patients who are registered with a GP in Surrey.

Self-refer today

What to expect?

Typed or video therapy takes place online, so you can choose a time that works for you

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Before each session, your therapist will check in with how you are, so we can tailor your treatment to be as effective as possible

Between sessions, we’ll ask you to keep a journal and do thinking exercises to help develop positive, long-term habits

How to decide which therapy option is right for you

It's proven that typed and video therapy is just as effective as face-to-face therapy in teaching you practical CBT skills that help you to manage your feelings of anxiety and low mood,
so you can feel better and live the life you want to lead.

Wondering which option is right for you?
Here is a list of benefits of both typed and video therapy to help you decide.

Typed and Video Therapy
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Flexibility

Flexible appointments that suit you,
7 days a week, from 6am-11pm.

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Confidential

Confidential sessions that take place via ieso's secure online platform.

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Accessible

Learn CBT skills that you can use during and after therapy.

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Get started quickly

No waiting times; access therapy in your own time and fit sessions around your commitments.

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Guidance beyond therapy

Message with your therapist in between sessions for support with your tasks.

Typed Therapy

Type back and forth with your therapist, like a text conversation. Sessions last from 40-60 minutes.

If you struggle to open up about your feelings in person, typed may be a good option. There's zero face-to-face contact, so not need to verbalise difficult emotions in front of someone.

Your conversation will not be overheard as sessions are written not spoken. You do not need to worry about your spelling or having to type fast.

No travel required; sessions can take place anywhere that you feel most comfortable, as long as you have an internet connection.

Access past typed therapy sessions and activities on your account, even after you've finished therapy.

Video Therapy

Your therapist can screen share for in-session collaboration. Sessions last for 60 minutes.

Speak to your therapist via a video call so that you can see each other’s reactions and take in visual cues.

Patients have control of voice differentiation capabilities, which is suitable if you have accessibility requirements.

No travel required; sessions can take place anywhere that you have an internet connection and a quiet space to speak with your therapist.

Listen back to audio recorded transcripts, so you can revisit your therapy for reinforced learning.

Video Therapy

Speak to your therapist via a video call so that you can see each other’s reactions and take in visual cues. Sessions last for 60 minutes.

Your therapist can screen share for in-session collaboration.

Patients have control of voice differentiation capabilities, which is suitable if you have accessibility requirements.

Listen back to audio recorded transcripts, so you can revisit your therapy for reinforced learning.

No travel required; sessions can take place anywhere that you have an internet connection and a quiet space to speak with your therapist.

Welcome to your therapy room

A confidential space where you will meet with your therapist and message in between your sessions.

Stay connected

We know emails often get lost or missed when sitting in our inbox, which is why we will contact you through SMS. You can choose and book your therapy sessions once you self-refer, with your first
one-to-one session taking place in a matter of days.

Sunday 18 August
9:00am - 10:00am BST
Monday 19 August
7:20am - 8:20am BST
Tuesday 3 September
8:00pm - 9:00pm BST
I’ve been good thanks
09:01
Great! Did you have a look at the worksheets from our last session?
09:01
09:02

All of your messages in one place

Send and receive messages and documents with your therapist outside of your video sessions, so everything can be easily found in one place.

What people say

We’ve helped thousands of people feel better. 

Here are their stories of recovery and growth.

I felt comfortable taking with my therapist. The homework I had made sense, and it did help... and it continues to help. We explored my past, and I became more aware of my triggers and began to analyse my fears more productively.

Kirsteen

The weekly sessions were structured and focused. The exercises really helped me understand how my brain was working in a negative way. I was able to think through the sessions with 
no pressure.

Dilsher

I found joining sessions on my phone simple and easy. It also allowed me to work therapy around my life, as you can pick a suitable day and time for you.

Carys

The activities helped me to understand the cycle I was in and gave me the skills to learn how to get out of that cycle.

Stephen

Everything was carried out with the utmost professionalism. My therapist was kind, patient and at no point did I feel uncomfortable explaining my situation.

Jessica

Typed therapy worked well for me. I could arrange the sessions at a time that suited me. I felt at ease in my own home so was able to be open and honest without feeling judged

Phil

Begin your therapy in four steps

1. Refer and register

Referring directly with ieso allows you to access online therapy quickly and easily without the need to visit your GP. Once you have referred and activated your account, complete your questionnaires. We will then find the best clinician for your needs.

Register

2. Start therapy

Chat with your clinician. Your clinician will create a treatment programme designed just for you and will help you set goals, break down problems and change unhelpful thoughts and behaviour patterns.

Typed therapy

3. Practise

Between sessions you’ll use the new skills your clinician has taught you in real life. Your clinician will track your progress using questionnaires.

Practise

4. See results

Your clinician will help you monitor change and target the most persistent and upsetting areas.

See results, plotting progress

People often ask us...

It’s natural to have an interest in your treatment. People often want to know what we do, how it works and whether it will work for them. Here’s our take on some of the questions we often come across.

How long do I have to wait for my first appointment?

Once you have activated your account, a therapist will be in touch to schedule the first appointment. Your first session is usually a maximum of 10 working days from sign-up (though in very busy periods it can take a little longer).

Where will I meet my therapist?

You will meet your therapist online at a time that suits you, so you can attend treatment sessions from wherever you want. This means you won't have to travel, take time off work or explain your situation to your employer.

How long before I feel better?

ieso doesn’t provide a pre-set number of sessions. We offer you the right number of sessions needed for your treatment. Practicing the CBT techniques, you will learn between therapy sessions will help you feel the benefit more quickly. But, as a rough guide, we can typically address mental health issues like anxiety and depression in 4-8 sessions.

What happens after treatment?

After your therapy sessions have ended, you’ll be able to log in to the ieso site for 20 years after discharge, allowing you to access all of your sessions, messages and goals to remind yourself of the skills you’ve learnt. If you find yourself feeling worse again or experiencing new difficulties, you can go back and use this information. However, you are welcome to return to therapy if you are still struggling. *

*Provided you’re still registered with a GP in an area where we’re contracted by the NHS.

Why do I have to do questionnaires?

We totally understand that when you just want some help, completing questionnaires can be frustrating. We wish there was another effective way. Unfortunately, we can’t safely allocate you a clinician and start your treatment until all the assigned questionnaires are complete.

‍The questionnaires help your clinician understand you and your current state of mind. And they’ll help you to check your progress and flag up any problems. The NHS also requires everyone to complete these questionnaires. This is why, throughout your therapy, you'll be asked to complete the questionnaires before each session.

Supporting people in Surrey

ieso is working in partnership with NHS Talking Therapies in Surrey to support people experiencing mental health symptoms. The service we provide is free for NHS patients who are registered with a GP in Surrey.

Self-refer today