
Experiencing anxiety, low mood or worry?
NHS patients in Surrey can access free Typed/Video cognitive behavioural therapy (CBT). You can self-refer without needing to see your GP first.



What is online therapy?
Flexible appointments to suit you
(7 days a week, 6am-11pm)
Access support in your own time
There are no long waiting times
No need to see a GP first, you can self-refer direct
Confidential
Therapy sessions that take place via ieso's secure online platform
No travel required
Sessions can take place anywhere you feel most comfortable, so there is no need to travel to your appointment
All you need is an internet-enabled device
(Smartphone, tablet or laptop)
Supporting people in Surrey
ieso is working in partnership with NHS Talking Therapies in Surrey to support people experiencing mental health symptoms. The service we provide is free for NHS patients who are registered with a GP in Surrey.
What to expect?
How to decide which therapy option is right for you
It's proven that typed and video therapy is just as effective as face-to-face therapy in teaching you practical CBT skills that help you to manage your feelings of anxiety and low mood,
so you can feel better and live the life you want to lead.
Wondering which option is right for you?
Here is a list of benefits of both typed and video therapy to help you decide.

Welcome to your therapy room
A confidential space where you will meet with your therapist and message in between your sessions.
Stay connected
We know emails often get lost or missed when sitting in our inbox, which is why we will contact you through SMS. You can choose and book your therapy sessions once you self-refer, with your first
one-to-one session taking place in a matter of days.
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All of your messages in one place
Send and receive messages and documents with your therapist outside of your video sessions, so everything can be easily found in one place.
What people say
We’ve helped thousands of people feel better.
Here are their stories of recovery and growth.
Begin your therapy in four steps
1. Refer and register
Referring directly with ieso allows you to access online therapy quickly and easily without the need to visit your GP. Once you have referred and activated your account, complete your questionnaires. We will then find the best clinician for your needs.

2. Start therapy
Chat with your clinician. Your clinician will create a treatment programme designed just for you and will help you set goals, break down problems and change unhelpful thoughts and behaviour patterns.

3. Practise
Between sessions you’ll use the new skills your clinician has taught you in real life. Your clinician will track your progress using questionnaires.

4. See results
Your clinician will help you monitor change and target the most persistent and upsetting areas.

What we treat
From trouble sleeping to anxiety to depression, mental health issues can affect many of us in different ways. ieso therapists treat a range of common mental health symptoms.
People often ask us...
It’s natural to have an interest in your treatment. People often want to know what we do, how it works and whether it will work for them. Here’s our take on some of the questions we often come across.
Once you have activated your account, a therapist will be in touch to schedule the first appointment. Your first session is usually a maximum of 10 working days from sign-up (though in very busy periods it can take a little longer).
You will meet your therapist online at a time that suits you, so you can attend treatment sessions from wherever you want. This means you won't have to travel, take time off work or explain your situation to your employer.
ieso doesn’t provide a pre-set number of sessions. We offer you the right number of sessions needed for your treatment. Practicing the CBT techniques, you will learn between therapy sessions will help you feel the benefit more quickly. But, as a rough guide, we can typically address mental health issues like anxiety and depression in 4-8 sessions.
After your therapy sessions have ended, you’ll be able to log in to the ieso site for 20 years after discharge, allowing you to access all of your sessions, messages and goals to remind yourself of the skills you’ve learnt. If you find yourself feeling worse again or experiencing new difficulties, you can go back and use this information. However, you are welcome to return to therapy if you are still struggling. *
*Provided you’re still registered with a GP in an area where we’re contracted by the NHS.
We totally understand that when you just want some help, completing questionnaires can be frustrating. We wish there was another effective way. Unfortunately, we can’t safely allocate you a clinician and start your treatment until all the assigned questionnaires are complete.
The questionnaires help your clinician understand you and your current state of mind. And they’ll help you to check your progress and flag up any problems. The NHS also requires everyone to complete these questionnaires. This is why, throughout your therapy, you'll be asked to complete the questionnaires before each session.
Supporting people in Surrey
ieso is working in partnership with NHS Talking Therapies in Surrey to support people experiencing mental health symptoms. The service we provide is free for NHS patients who are registered with a GP in Surrey.