What to expect ahead of your first session
You’re on your way
It is completely normal to feel a whole range of emotions before, during and after your first few sessions of typed therapy, and we want you to know that many people also feel that same way.
But first, take a moment to recognise how well you have done for taking that first step. It isn’t easy, but you’ve taken a step towards feeling much better, and you should feel proud of yourself for that.
As a reminder, sessions...
Include one-to-one typed conversations with your matched therapist
With flexible appointments to suit you
(7 days a week, 6am-11pm)
You can access support in your own time
There are no long waiting times
It's confidential
Therapy sessions take place via ieso’s secure online platform. As the sessions are typed, no one can overhear your conversation
And no travel is required
Sessions can take place anywhere you feel most comfortable, so there is no need to travel to your appointment
All you need is a device
(Smartphone, tablet or laptop) that can connect to the internet
What to expect?
We recommend finding a space where you feel most comfortable before logging in to your session.
Before each session, you will be asked to fill in a few questionnaires - these can sometimes feel repetitive but shouldn't take more than a few minutes to fill in.
Between sessions, we’ll ask you to keep a journal and do thinking exercises to help develop positive, long-term habits.
This is typed therapy...
Welcome to your therapy room
A confidential space where you will meet and message with your therapist during and in between your sessions. Keep an eye out for your activation email to complete your account setup.
Stay connected
Once your account is setup, you will receive an SMS. Follow the link in the text message to choose and book your therapy session. We will send your questionnaire links through SMS too.
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All of your messages in one place
Send and receive messages and documents with your therapist during and outside of your sessions, so everything can be easily found in one place.
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To find out more about what to expect during your course of CBT, download our online CBT starter pack below
Need some support?
Our friendly Patient Services team are here to help make your ieso therapy experience as smooth as possible. If you need support at any point, just visit our FAQ page or contact us directly by calling freephone 0800 074 5560.
Available Monday-Friday, 9am-5:30pm
Patient Services Team Leader
Patient Services Team Leader
Patient Services Team Leader