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Accessing online therapy

ieso is working in partnership with your NHS Talking Therapies to provide onilne cognitive behavioural therapy (CBT) to patients registered with their IAPT service.

If you’ve received a letter offering you online therapy, you can now register to tell us you’d like to take up this option using the form below. All you need is your case reference number from the letter and your email address.

Get started

To start online therapy, please enter your case reference number below. This is found at the top left of the letter sent to you. Our Patient Services team will then get back to you to complete your registration.

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What to expect in the registration process

How can I refer?
If you have decided that you would like online therapy with ieso, please refer yourself by entering your case reference number.


1. Refer yourself
Enter in your case reference number, which you will find in the top left of the letter sent to you.

Text and video therapy

2. Activation
You will receive an email inviting you to register to set up an online account. If you don’t receive this, check your junk folder or call us on 0800 074 5560 (9am-5.30pm weekdays). You’ll have 14 days to activate your account and complete your Self-Assessment Questionnaire, which is located on your homepage.

One to one therapy with a therapist

3. Match with your therapist
Once you have activated your account, you will be matched to a therapist and contacted by them to arrange your appointment.

The benefits of online therapy

Like face-to-face therapy, our sessions are one-to-one in real time and confidential.

Unlike face-to-face therapy, our online therapy has all of the following benefits:


Sessions are available 7 days a week, 6am - 11pm, and can be scheduled to suit you.

Accessible everywhere

Do your sessions anywhere — all you need is to find a quiet space where you feel most comfortable and chat to your clinician on a device that connects to the internet.


No need to travel, so less hassle and less wasted time.


Chat one-to-one with your clinician via ieso’s secure therapy site.

Guidance beyond therapy

Learn practical skills that you can use in real life. Maintain your progress by accessing past sessions and activities in your account even after you've finished therapy.

Life friendly

We fit sessions around your commitments.

Get started quickly

The time between sign-up and your first session is a matter of days rather than months.

Support between sessions

You can message with your therapist in-between sessions for support with tasks.

What we treat

From trouble sleeping to anxiety to depression, mental health issues can affect many of us in different ways. ieso therapists treat a range of common mental health symptoms.

What people say

We’ve helped thousands of people feel better.
Here are their stories of recovery and growth.

I was initially unsure about online therapy and how it would work, but the rapport with my online therapist was soon built. I can honestly say that from the work I undertook at the beginning of my sessions, my progress, even over a short number of weeks, was really noticeable.


CBT was a totally new experience for me, and I had no idea of what to expect. It turned out to be helpful in understanding exactly the nature of my problem, and I was led to realise how best to address it.


It is easy to do because you can just use a computer from home. Appointments are flexible, even 11pm was ok.


I found it better than a face to face session as I had time to formulate answers. And don’t worry about spelling mistakes they are not an issue.


A supportive patient services team

Our team is on hand to make your experience as smooth as possible.

If you need help at any point with referring,
contact us directly by calling freephone:

0800 074 5560

Monday-Friday, 9am-5:30pm

People often ask us...

It’s natural to have an interest in your treatment. People often want to know what we do, how it works and whether it will work for them. Here’s our take on some of the questions we often come across.

What is the platform like? Is it hard to use?

The platform is simple to navigate, so even if you don’t consider yourself an expert in technology, if you can surf the internet you’ll be okay. Our therapy is accessible via computer, tablet or smartphone. When you first log into the ieso platform there are helpful guides which you may wish to read before you start your therapy sessions, including “Online therapy guidelines”. Our Patient Services team are available to help if you have any issues with the platform, Monday-Friday, 9am-5:30pm.

How will I receive messages from my therapist?

As we’re an online therapy service, the communication you have with your therapist is through written messages on our therapy website. 

They’ll send you a message through the therapy website to set up the first appointment rather than calling you. Don’t worry, whenever your therapist messages you or sets up an appointment, you’ll receive a notification email. 

Using the email, login to the platform to view the message or appointment. And, if you’re not receiving notifications, check your spam folder.

How long before I feel better?

ieso doesn’t provide a pre-set number of sessions. We offer you the right number of sessions needed for your treatment. Practicing the CBT techniques, you will learn between therapy sessions will help you feel the benefit more quickly. But, as a rough guide, we can typically address mental health issues like anxiety and depression in 4-8 sessions.

How does access through the NHS work?

In many areas of the UK our service is free for NHS patients. 

You can quickly check here if our therapy is available in your area.
If it is, then you simply have to visit your GP to ask them to refer you to us, or – in some areas, such as Surrey, Rotherham, Western Isles, Shetland and Orkney – you’ll be able to save time and refer yourself directly.

When can I schedule my appointment?

Session appointments are available 7 days a week, from 6am – 11pm so you can find a time that works best around you and your current commitments. It may be helpful when booking your first session to find a regular time that fits around your daily commitments, as this will likely be your ongoing session time for future sessions.

Refer yourself

If you have decided that you would like online therapy with ieso, please refer yourself by entering your case reference number.

95% would recommend ieso to friends and family