How it works
in four steps
We’re with you every step of the way.
1. Check eligibility and register
Our service is free for lots of NHS patients. It only takes a minute or two to check if typed therapy is available to you. Once confirmed, you can create your account and complete your questionnaires, we then find the best therapist for your needs.
2. Start therapy
Chat with your therapist. They’ll create a treatment programme designed just for you and will help you set goals, break down problems and change unhelpful thoughts and behaviour patterns.
3. Practise
Between sessions you’ll use the new skills your therapist has taught you in real life. Your therapist will track your progress using questionnaires before each session and target the most persistent and troubling areas.
4. See results
Your therapist will help you monitor change and target the most persistent and upsetting areas.
What we treat
From sleep-loss to anxiety to depression, mental health issues can affect all of us in different ways. ieso therapists treat a range of common mental health symptoms.
Welcome to your therapy room
A confidential space where you will meet and message with your therapist during and in between your sessions.
Stay connected
We know emails often get lost or missed when sitting in our inbox, which is why we will contact you through SMS. You can choose and book your therapy sessions once you self-refer, with your first one-to-one session taking place in a matter of days.
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All of your messages in one place
Send and receive messages and documents with your therapist during and outside of your sessions, so everything can be easily found in one place.
What to expect?
Typed therapy takes place online, so you can choose a time that works for you to type with your therapist.
Before each session, your therapist will check in with how you are, so we can tailor your treatment to be as effective as possible.
Between sessions, we’ll ask you to keep a journal and do thinking exercises to help develop positive, long-term habits.
What people say
We’ve helped thousands of people feel better.
Here are their stories of recovery and growth.
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ieso have changed the way I see everything. They have helped improve my mental health, and helped me become a more positive person! I felt every session was a positive learning session and benefited me to the full.
If you are in need of help and are in the darkest place of your life and can't see the light at the end of tunnel, this is something that can change your perspective of life and change your life for the better... this has really helped me in my life to carry out every day tasks and to see things in a different way and that life is worth living again.
I was able to consider my responses without feeling pressured and I felt very comfortable. Questionnaires were emailed to me between appointments which I could complete at my convenience. These showed me how I was progressing and I found that my confidence was growing and my anxiety was lessening.
Great to know someone is there for you and your wellbeing. A sense of grounding, feedback, security and a lifeline. Due to their support I picked up on various strategies & resources for self help... You do come out at the other end better, stronger and able to face life on your level with a different perspective.
What a wonderful and unique service. I had a lovely therapist who was amazing, she helped me completely turn my life around all through an instant messaging board. If anyone is considering this service, absolutely take up the opportunity.
I found the therapy very helpful when I was at a low point in my thoughts. The therapist I had in particular, was very caring, interested and genuinely concerned about my mental and physical welfare. I cannot praise this service enough.
People often ask us...
It’s natural to have an interest in your treatment. People often want to know what we do, how it works and whether it will work for them. Here’s our take on some of the questions we often come across.
The platform is simple to navigate, so even if you don’t consider yourself an expert in technology, if you can surf the internet you’ll be okay. Our therapy is accessible via computer, tablet or smartphone. When you first log into the ieso platform there are helpful guides which you may wish to read before you start your therapy sessions, including “Online therapy guidelines”. Our Patient Services team are available to help if you have any issues with the platform, Monday-Friday, 9am-5:30pm.
As we’re an online therapy service, the communication you have with your therapist is through written messages on our therapy website.
They’ll send you a message through the therapy website to set up the first appointment rather than calling you. Don’t worry, whenever your therapist messages you or sets up an appointment, you’ll receive a notification email.
Using the email, login to the platform to view the message or appointment. And, if you’re not receiving notifications, check your spam folder.
ieso doesn’t provide a pre-set number of sessions. We offer you the right number of sessions needed for your treatment. Practicing the CBT techniques, you will learn between therapy sessions will help you feel the benefit more quickly. But, as a rough guide, we can typically address mental health issues like anxiety and depression in 4-8 sessions.
In many areas of the UK our service is free for NHS patients.
You can quickly check here if our therapy is available in your area.
If it is, then you simply have to visit your GP to ask them to refer you to us, or – in some areas, such as Surrey, Rotherham, Western Isles, Shetland and Orkney – you’ll be able to save time and refer yourself directly.
Session appointments are available 7 days a week, from 6am – 11pm so you can find a time that works best around you and your current commitments. It may be helpful when booking your first session to find a regular time that fits around your daily commitments, as this will likely be your ongoing session time for future sessions.
Get started with ieso
In certain areas of the UK you can self-refer to ieso. If you are unable to refer directly please speak to your GP to see if ieso is available. If you'd like to find out about other mental health support options available in your area, visit the NHS website.