We're open and still helping people every day. Our 700 accredited CBT therapists are ready and here to support you too.Please come forward, and help us to help you.

Cookie Policy

The therapy platform uses cookies to improve the experience for visitors. This page explains about cookies, how we use them and how you can manage them.

What is a cookie?

Most websites use cookies to improve user experience. They are used to remember you and how you’ve used the website for future visits. Cookies are a simple text file that are stored on your device when you visit a website, which only the original server can retrieve or read the contents of. Each cookie is unique to your web browser. It will contain some de-identified information such as a unique alphanumeric identifier and the website name.

How we use cookies

We use cookies to do a number of things. For example, cookies enable us to:

  • Identify you when you visit the website
  • Improve the functionality of the website, such as storing your preferences
  • Improve the performance of our website, to help provide you with a better user experience
  • Track what you have done on the site

Cookies themselves don't hold personal information. In many cases, we won’t be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for example, when you log in, or choose to register for our service, or download a piece of marketing collateral.

We don’t pass on or sell the information collected by cookies, except where required by law (for example to government bodies and law enforcement agencies).

Cookies we use

We've put the cookies we use into the following categories, to make it easier for you to understand why we need them:

  • Strictly necessary — these are used to help make our website work efficiently
  • Performance — these are used to analyse the performance of our website and how we can improve it
  • Functionality — these help to enhance your experience by doing things such as remembering to load the main navigation menu bar instantly when you revisit the site

How to manage your cookies

Some people don't like the idea of websites storing information on their device. It is possible to block cookies and delete cookies that have already been set, but you might lose some functionality of the website.

We are planning to offer finer control in the future over what cookies are stored once the EU E-Privacy Regulations have been finalised.

For now, you can enable or disable cookies in your browser settings. Information on how to restrict or block cookies through some of the more popular browsers can be found here:

Alternatively, you can visit www.aboutcookies.org to find comprehensive information on how to do this on a wide variety of browsers.

Cookies on our site

First-party cookies

What is it called? What is it used for? Type
__cfduid This cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information. 1
client_provider Used to display correct provider content in the banner and other parts of the login page. 1
.AspNetCore.Antiforgery.[token] Used to protect against some types of XSS attacks. 1
idsrv, AspNet.Cookiesq, idsrv.session Standard Session Cookies .AspNet.Cookies, idsrv, idsrv.session These are basic session cookies created by the Microsoft ASP.NET platform on which this website runs. They are used to remember your browser between pages and authenticate you when you access secure content. These cookies are strictly necessary for accessing content that requires logging in. 1
__RequestVerificationToken Used as part of ASP.net AntiForgery system to prevent an CSRF attack. 1
ARRAffinity This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session. 1
cookiepolicy_popup Used to prevent the cookie policy pop up from displaying once dismissed 3

Third-party cookies

Source What is it called? Type
Google Analytics - Various cookies to distinguish unique users by assigning a randomly generated number as a client identifier; included in each page request in a site and used to calculate visitor
- Session and campaign data for the sites analytics reports
- Store and update a unique value for each page visited
- Speed up the delivery of google analytics code to users’ browser to prevent pauses in site use
Launch Darkly Various cookies enabling us to roll out new features slowly to ensure they improve care. 1
New Relic Various cookies for monitoring browser performance enabling us to build a better experience for users. 2

If you require more details about any specific third-party cookies, please email us at info@iesohealth.com

What happens if I restrict cookies?

Restricting the use of cookies won’t stop the basic website from working, but it will prevent you from using any functionality that requires logging in or, in some cases, creating an account. We also won't be able to customise any content for you, and we won't be able to include your browsing in the statistics we collect about how visitors use our website. We use analytics to understand how all our visitors are using the site, and to make improvements to the user experience.

In an emergency
Call 111 - if you urgently need medical help or advice but it is not a life threatening situation
Call 999 - if you or anyone else is in immediate danger or harm
Call the Samaritans 24 hours a day on 116 123