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Cookie Policy

The Ieso therapy platform only uses essential cookies meaning that we are not able to give you choice to manage them and also deliver your therapy. This page explains about cookies, which cookies we use on the therapy platform, and for which purposes.

What is a cookie?

Most websites use cookies to improve user experience. They are used to remember you and how you’ve used the website for future visits. Cookies are simple text files that are stored on your device when you visit a website. Only the website that creates a cookie can read it, so other servers do not have access to the cookie. Each cookie is unique to your web browser.

How we use cookies

We use cookies to do several things. For example, cookies enable us to:

  • Identify you when you visit the site
  • Protect against cyber attacks
  • Track what you have done on the site

We only use cookies on the therapy platform to store de-identified information. In this way we are able to connect activity on the site to individual users, for example, when you log in, or choose to register for our service.

We don’t pass on or sell the information collected by cookies, except where required by law (for example to government bodies and law enforcement agencies).

Managing cookies

It is possible to block cookies and delete cookies that have already been set, but turning off cookies would break authentication and prevent login and access to our services. Information on how to restrict or block cookies through some of the more popular browsers can be found here: • Google ChromeIntenet ExplorerSafariFirefox

Alternatively, you can visit www.aboutcookies.org to find comprehensive information on how to do this on a wide variety of browsers.

Cookies used on this site

Therapy site users currently access the therapy platform from different pathways which use different authentication tools, therefore not all these cookies will be used when a particular user visits the site.

First-party cookies

What is it called? What is it used for? Type
__cfduid This cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information.
client_provider Used to display correct provider content in the banner and other parts of the login page.
.AspNetCore.Antiforgery.[token] Used to protect against some types of XSS attacks.
idsrv, AspNet.Cookiesq, idsrv.session Standard Session Cookies .AspNet.Cookies, idsrv, idsrv.session These are basic session cookies created by the Microsoft ASP.NET platform on which this website runs. They are used to remember your browser between pages and authenticate you when you access secure content. These cookies are strictly necessary for accessing content that requires logging in.
__RequestVerificationToken Used as part of ASP.net AntiForgery system to prevent an CSRF attack.
ARRAffinity This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.
cookiepolicy_popup Used to prevent the cookie policy pop up from displaying once dismissed

Third-party cookies

Source What is it called?
Launch Darkly Various functional cookies enabling us to roll out new features to deliver a reliable service and ensure they improve care.
New Relic Various functional cookies for application telemetry which enables us to deliver a reliable service and build better experiences for users.
auth0 This cookie is used to store the state of the sign in process. Use dependent on arrival pathway.
ai_authUser This cookie is used to monitor the fact a user is logged in when interacting with features. Use dependent on arrival pathway.
ai_session This cookie allows the collection of website performance data to ensure it is operating efficiently. The service is provided by Application Insights and the data stored allows us to identify and resolve performance issues should they occur on the site. Use dependent on arrival pathway.
ai_user This cookie allows the collection of website performance data to ensure it is operating efficiently. The service is provided by Application Insights and the data stored allows us to identify and resolve performance issues should they occur on the site. The cookie holds a unique value for the user’s browser session which allows application telemetry. Use dependent on arrival pathway.
auth0.is.authenticated This cookie is used to identify if the users is currently authenticated. Use dependent on arrival pathway.
__legacy_auth0.is.authenticated This cookie is the legacy version of the avoid cookie. Use dependent on arrival pathway.

If you require more details about any specific cookies, please email us at info@iesohealth.com

In an emergency
Call 111 - if you urgently need medical help or advice but it is not a life threatening situation
Call 999 - if you or anyone else is in immediate danger or harm
Call the Samaritans 24 hours a day on 116 123