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This Cookies Policy explains how we use cookies on There are separate, different cookies policies on our therapy sites in connection with receiving our online cognitive behavioural therapy (CBT) services.

This website uses cookies to improve the experience for visitors. This page explains about cookies, how we use them, and how you can manage them.

What is a cookie?

Most websites use cookies to improve user experience. They are used to remember you and how you’ve used the website for future visits. Cookies are a simple text file that are stored on your device when you visit a website, which only the original server can retrieve or read the contents of. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique alphanumeric identifier and the website name.

How we use cookies

We use cookies to do a number of things. For example, cookies enable us to:

  • Identify you when you visit the website
  • Improve the functionality of the website, such as storing your preferences
  • Improve the performance of our website, to help provide you with a better user experience
  • Track what you have done on the site
  • Make online advertising more relevant

Cookies themselves don't hold personal information. In many cases, we won’t be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for example, when you log in, or choose to register for our service, or download a piece of marketing collateral. We don’t sell the information collected by cookies, except where required by law (for example to government bodies and law enforcement agencies).

Cookies we use

We’ve put the cookies we use into the following categories, to make it easier for you to understand why we need them:

1. Strictly necessary – these are used to help make our website work efficiently
2. Performance – these are used to analyse the performance of our website and how we can improve it
3. Targeting – these are used to share some information with the third parties who we advertise with, including Facebook and Google Ads, so that we can identify how you arrived at our website

How to manage your cookies

Some people don't like the idea of websites storing information on their device. It is possible to block cookies and delete cookies that have already been set, but you might lose some functionality of the website.

We are planning to offer finer control in the future over what cookies are stored once the EU E-Privacy Regulations have been finalised.

For now, you can enable or disable cookies in your browser settings. Information on how to restrict or block cookies through some of the more popular browsers can be found here:

Google Chrome
Internet Explorer

Alternatively, you can visit to find comprehensive information on how to do this on a wide variety of browsers.

Cookies on our site:

First-party cookies
What is it called? What is it used for? Type?
ARRAffinity This cookie is set by websites run on the Windows Azure cloud platform. It is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session 1
__cfduid This cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information 1
grav-site-d365250 This cookie is set by the Grav CMS and does not store any personal identifiable information 1
Animationshow This cookie prevents return visitors from seeing some of the website animations to help improve the user experience 2
These cookies are set by Google Analytics to report on the performance of the website, which help us to optimise our campaigns and the usability of the site 2
Third-party cookies
Company What is it called? More information Type?
Facebook _fbp
These cookies are set by Facebook and are used to measure, optimise and build audiences for advertising campaigns served on Facebook. For more information please see 3
Doubleclick DSID
These cookies are set by Google and carries information about how the end user uses the website and any advertising that the end user may have seen before visiting the website. They contain a hash/encrypted unique ID. You can control the ads that you see on Google and find out more about how the ads are selected for you by visiting Alternatively, you can also manage and opt-out of Google DoubleClick and other third party cookies by visiting 3
Linkedin Lidc
These cookies are set by LinkedIn and are used to measure, optimise and build audiences for advertising campaigns served on LinkedIn. For more information please see 3
Vimeo vuid
Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website.. For more information please see [ 3
Trustpilot OptanonAlertBoxClosed
These cookies are set by Trustpilot, an independent review site we use to collect feedback on our services. The Trustpilot widget is displayed throughout our site using cookies. For more information please see 1

What happens if I restrict cookies?

Restricting the use of cookies won’t stop the basic website from working, but it will prevent you from using any functionality that requires logging in. We also won't be able to customise any content for you, and we won't be able to include your browsing in the statistics we collect about how visitors use our website. We use analytics to understand how all our visitors are using the site, and to make improvements to the user experience.

In an emergency
Call 111 - if you urgently need medical help or advice but it is not a life threatening situation
Call 999 - if you or anyone else is in immediate danger or harm
Call the Samaritans 24 hours a day on 116 123