An update from ieso

ieso typed therapy is not available in

Kent and Medway

The service previously available from ieso has transferred to Vita Health Group working in partnership with We Are With You. This is due to a change of contract for the provision of the NHS Kent and Medway Talking Therapies Service.

Existing ieso patients can still access the ieso therapy platform here.

Typed therapy with ieso is currently unavailable in

Kent and Medway

.

Existing ieso patients can still access the ieso therapy plaform here

If you would like to find out about other mental health support options available in your area, please visit NHS Talking Therapies. Alternatively, please contact our patient services team directly by calling freephone 0800 074 5560, we will be happy to sign-post you to other support services. The team are available Monday – Friday, 9am – 5:30pm.

Although our service is closed to new patients, you can still self-refer through Vita Health or We Are With You using the contact details below:

Vita Health:

Website: www.vitahealthgroup.co.uk

Email: vitahealthgroup.iapt.kentmedway@vhg.co.uk

Phone: 0333 0153 495

We Are With You:

Website: www.wearewthyou.org.uk

Email: wearewithyou.referrals@nhs.net

Phone: 0300 012 0012

For further resources or additional support with your mental health, please visit the Kent and Medway ICB wellbeing hub page here

Experiencing anxiety, depression or low mood?

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Supporting people in

Kent and Medway

Kent and Medway

ieso is working in partnership with NHS Talking Therapies in

Kent and Medway

.

The service we provide is free for NHS patients who are registered with a GP in

Kent and Medway

.

You can self-refer with ieso in

Kent and Medway

,

so you do not need to see your GP first.

Our qualified clinicians have been helping people with their mental health through confidential, one-to-one, conversations for over a decade.

Our patients tell us therapy makes it easier to open up and reflect on their thoughts and behaviours than if they were sat in front of a clinician.

Whenever you’re ready to start your therapy, we’re ready to help.

ieso is working in partnership with the NHS. Your NHS Talking Therapies service will discuss the option of typed therapy with you and make a referral to ieso where suitable.

Our qualified clinicians have been helping people with their mental health through confidential, one-to-one, conversations for over a decade.

Our patients tell us therapy makes it easier to open up and reflect on their thoughts and behaviours than if they were sat in front of a clinician.

Whenever you’re ready to start your therapy, we’re ready to help.

ieso is working in partnership with the NHS. Your NHS Talking Therapies service will discuss the option of typed/video therapy with you and make a referral to ieso where suitable.

Our qualified therapists have been helping people with their mental health through confidential, one-to-one online conversations for over a decade.

Our patients tell us that our online typed and video Cognitive Behavioural Therapy (CBT) makes it easier to open up and reflect on their thoughts and behaviours than if they were sat in the same room as their therapist.

Whenever you’re ready to start you’re therapy journey, we’re ready to help.

ieso is working in partnership with NHS Talking Therapies in Surrey. The service we provide is free for NHS patients who are registered with a GP in Surrey.You can self-refer with ieso in Surrey, so you do not need to see your GP first.

Our qualified clinicians have been helping people with their mental health through confidential, one-to-one, video conversations for over a decade.

Our patients tell us that video therapy makes it easier to open up and reflect on their thoughts and behaviours than if they were sat in the same room as a clinician.

Whenever you’re ready to start, we’re ready to help.

ieso is working in partnership with the NHS. Your NHS Talking Therapies service will discuss the option of video therapy with you and make a referral to ieso where suitable

Our qualified clinicians have been helping people with their mental health through confidential, one-to-one, video conversations for over a decade.

Our patients tell us that video therapy makes it easier to open up and reflect on their thoughts and behaviours than if they were sat in the same room as a clinician.

Whenever you’re ready to start, we’re ready to help.

Try video therapyGet started

How does online therapy work?

The online approach is making talking therapy more accessible. You won’t need to miss work or travel anywhere, choosing a convenient time to type or video call with your therapist, wherever and whenever you feel most comfortable.

Before each session, your therapist will check in with how you are, so they can tailor your treatment to be as effective as possible. Between sessions, your therapist will ask you to keep a journal and do thinking exercises to help develop positive, long-term habits. Research shows a little work leads to better recovery and can help keep you feeling well after your therapy sessions have ended.

How to decide which modality of therapy is right for you

It's proven that typed and video therapy are just as effective as face-to-face therapy in teaching you practical skills that help you to manage your feelings so that you can feel better and live the life you want to lead.

Wondering which modality is right for you?
Here is a list of benefits of typed and video therapy for you to weigh up.

Typed and Video Therapy
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Flexibility

Flexible appointments that suit you, 7 days a week, from 6am-11pm.

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Confidential

Confidential sessions that take place via ieso's secure online platform.

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Guidance beyond therapy

Learn day-to-day practical CBT skills to manage your feelings that you can use during and after therapy.

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Get started quickly

No waiting times; access therapy in your own time and fit sessions around your commitments.

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Support between sessions

Message with your therapist in between sessions for support with your tasks.

Typed Therapy

Type back and forth with your therapist, like a text conversation. Sessions last from 40-60 minutes.

Zero face-to-face contact, so no need to verbalise your feelings in front of someone, making it a good option if you struggle to open up to your GP or friends and family.

No chance of your conversation being overheard as all sessions are written not spoken

Access past typed therapy sessions and activities on your account, even after you've finished therapy

No travel required; sessions can take place anywhere that you feel most comfortable, as long as you have an internet connection

Video Therapy

Speak to your therapist via a video call so that you can see each other’s reactions and take in visual cues. Sessions last for 60 minutes.

Your therapist can screen share for in-session collaboration.

Patients have control of voice differentiation capabilities, which is suitable if you have accessibility requirements.

Listen back to audio recorded transcripts, so you can revisit your therapy for reinforced learning.

No travel required; sessions can take place anywhere that you have an internet connection and a quiet space to speak with your therapist.

Video Therapy

Speak to your therapist via a video call so that you can see each other’s reactions and take in visual cues. Sessions last for 60 minutes.

Your therapist can screen share for in-session collaboration.

Patients have control of voice differentiation capabilities, which is suitable if you have accessibility requirements.

Listen back to audio recorded transcripts, so you can revisit your therapy for reinforced learning.

No travel required; sessions can take place anywhere that you have an internet connection and a quiet space to speak with your therapist.

Why typed therapy?

Why video therapy?

Typed therapy takes place online, so you won’t need to miss work or travel anywhere. Choose a time convenient for you to type with your clinician. Before each session, your clinician will check in with how you are, so we can tailor your treatment to be as effective as possible.

Between sessions, we’ll ask you to keep a journal and do thinking exercises to help develop positive, long-term habits. Research shows a little work leads to better recovery and can help keep you feeling well after your therapy sessions have ended.

Video therapy is the same process as face-to-face therapy, only instead of talking to a clinician in the same room you will meet via a video call through ieso’s secure therapy online therapy room.

As video sessions take place online there is no need to travel, simply find a quiet place where you feel most comfortable to begin your session.
Sessions are available 7 days a week, from 6am to 11pm helping to work around your everyday life.

Before each session, your clinician will check in with how you are, so we can tailor your treatment to be as effective as possible. Between sessions, we’ll ask you to keep a journal and do thinking exercises to help develop positive, long-term habits.

Research shows a little work leads to better recovery and can help keep you feeling well after your therapy sessions have ended.

A typed conversation shown on a mobile screen between a patient and clinician.
A man speaking with a woman over an iPad

How do know if video therapy is right for me?

You may find ieso’s video therapy suitable if you:

Find it easier to open up more when being able to see your clinician visually, hear their voice, and take in visual cues
If you prefer to learn audibly
Can find a quiet space to have a video call
Can have control of voice differentiation capabilities – suitable for people with accessibility requirements
Cannot attend sessions that require travelling / leaving your home

Begin your typed therapy in four steps

Begin your video therapy in four steps

1. Refer

Referring directly with ieso allows you to access online therapy quickly and easily without the need to visit your GP. Once you have referred and activated your account, complete your questionnaires. We will then find the best clinician for your needs.

Once you have been referred for online therapy by your NHS Talking Therapies service, you will need to register with ieso to activate your account and complete your questionnaires. We will then find the best clinician for your needs.

Referring allows you to access online therapy quickly and easily without the need to visit your GP. Once you have referred and activated your account, complete your questionnaires. We will then find the best clinician for your needs.

Register

2. Start therapy

Meet with your clinician via video call. Your clinician will create a treatment programme designed just for you and will help you set goals, break down problems and change unhelpful thoughts and behaviour patterns.

Chat with your clinician. Your clinician will create a treatment programme designed just for you and will help you set goals, break down problems and change unhelpful thoughts and behaviour patterns.

Typed therapy

3. Practise

Between sessions you’ll use the new skills your clinician has taught you in real life. Your clinician will track your progress using questionnaires.

Students

4. See results

Your clinician will help you monitor change and target the most persistent and upsetting areas.

See results, plotting progress

People often ask us...

It’s natural to have an interest in your treatment. People often want to know what we do, how it works and whether it will work for them. Here’s our take on some of the questions we often come across.

What is the platform like? Is it hard to use?

The platform is simple to navigate, so even if you don’t consider yourself an expert in technology, if you can surf the internet you’ll be okay. Our therapy is accessible via computer, tablet or smartphone. When you first log into the ieso platform there are helpful guides which you may wish to read before you start your therapy sessions, including “Online therapy guidelines”. Our Patient Services team are available to help if you have any issues with the platform, Monday-Friday, 9am-5:30pm.

How will I receive messages from my therapist?

As we’re an online therapy service, the communication you have with your therapist is through written messages on our therapy website. 

They’ll send you a message through the therapy website to set up the first appointment rather than calling you. Don’t worry, whenever your therapist messages you or sets up an appointment, you’ll receive a notification email. 

Using the email, login to the platform to view the message or appointment. And, if you’re not receiving notifications, check your spam folder.

How long before I feel better?

ieso doesn’t provide a pre-set number of sessions. We offer you the right number of sessions needed for your treatment. Practicing the CBT techniques, you will learn between therapy sessions will help you feel the benefit more quickly. But, as a rough guide, we can typically address mental health issues like anxiety and depression in 4-8 sessions.

How does access through the NHS work?

In many areas of the UK our service is free for NHS patients. 

You can quickly check here if our therapy is available in your area.
  
If it is, then you simply have to visit your GP to ask them to refer you to us, or – in some areas, such as Surrey, Rotherham, Western Isles, Shetland and Orkney – you’ll be able to save time and refer yourself directly.

When can I schedule my appointment?

Session appointments are available 7 days a week, from 6am – 11pm so you can find a time that works best around you and your current commitments. It may be helpful when booking your first session to find a regular time that fits around your daily commitments, as this will likely be your ongoing session time for future sessions.

95% would recommend ieso to friends and family

Our service is free for NHS patients in

Kent and Medway

If you would like to find out about other mental health support options available in your area, visit the NHS website.

If you would like to find out about other mental health support options available in your area, visit the NHS website

Get startedSelf-refer nowTry video therapy