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Experiencing anxiety, depression or low mood?

Supporting people in

Western Isles

Our qualified therapists have been helping people with their mental health through confidential, one-to-one, typed conversations for over a decade.

Our patients tell us typed therapy makes it easier to open up and reflect on their thoughts and behaviours than if they were sat in front of a therapist.

Whenever you’re ready to start your typed therapy, we’re ready to help.

ieso is free and available to many NHS patients across the UK. It only takes a minute or two to check if typed cognitive behavioural therapy (CBT) is available to you.

Why typed therapy?

Typed therapy takes place online, so you won’t need to miss work or travel anywhere. Choose a time convenient for you to type with your therapist. Before each session, your therapist will check in with how you are, so we can tailor your treatment to be as effective as possible.

Between sessions, we’ll ask you to keep a journal and do thinking exercises to help develop positive, long-term habits. Research shows a little work leads to better recovery and can help keep you feeling well after your therapy sessions have ended.

A typed conversation shown on a mobile screen between a patient and clinician.

How it works

Our patients tell us typed therapy makes it easier to open up and reflect on their thoughts and behaviours than if they were sat in front of a therapist. The additional benefits of typed therapy include:

Flexible - appointments are available seven days a week, 6am – 11pm
Confidential - no video calling, just typing
No travel required - accessible from anywhere - all you need is a device that connects to the internet
Life friendly – access therapy in your own time. We fit sessions around your commitments
Guidance beyond therapy - learn practical CBT skills to use in day-to-day life
Try typed therapy

This is typed therapy...

Being able to do therapy through messaging helped me to open up more as I find talking difficult, but typing allowed me to think and process what I wanted to say.

Charis

Begin your therapy in four steps

1. Refer and register

Self-referral is available in your area. Self-referring allows you to access online therapy quickly and easily without the need to visit your GP. Once you have self-refered and created your account, complete your questionnaires. We will then find the best therapist for your needs.

Register

2. Start therapy

Chat with your therapist. They’ll create a treatment programme designed just for you and will help you set goals, break down problems and change unhelpful thoughts and behaviour patterns.

Typed therapy

3. Practise

Between sessions you’ll use the new skills your therapist has taught you in real life. Your therapist will track your progress using questionnaires before each session and target the most persistent and troubling areas.

Students

4. See results

Your therapist will help you monitor change and target the most persistent and upsetting areas.

See results, plotting progress

What we treat

From trouble sleeping to anxiety to depression, mental health issues can affect many of us in different ways. ieso therapists treat a range of common mental health symptoms.

Explore what we treat

What people say

We’ve helped thousands of people feel better.
Here are their stories of recovery and growth.

I found the therapy very helpful when I was at a low point in my thoughts. The therapist I had in particular, was very caring, interested and genuinely concerned about my mental and physical welfare. I cannot praise this service enough.

Mick

I was initially unsure about online therapy and how it would work, but the rapport with my online therapist was soon built. I can honestly say that from the work I undertook at the beginning of my sessions, my progress, even over a short number of weeks, was really noticeable.

Amelia

CBT was a totally new experience for me, and I had no idea of what to expect. It turned out to be helpful in understanding exactly the nature of my problem, and I was led to realise how best to address it.

Linda

It is easy to do because you can just use a computer from home. Appointments are flexible, even 11pm was ok.

Kieran

I found it better than a face to face session as I had time to formulate answers. And don’t worry about spelling mistakes they are not an issue.

Bruce

People often ask us...

It’s natural to have an interest in your treatment. People often want to know what we do, how it works and whether it will work for them. Here’s our take on some of the questions we often come across.

How long before I feel better?

ieso doesn’t provide a pre-set number of sessions. We offer you the right number of sessions needed for your treatment. Practicing the CBT techniques you will learn between therapy sessions will help you feel the benefit more quickly. But, as a rough guide, we can typically address mental health issues like anxiety and depression in 4-12 sessions.

What is the platform like? Is it hard to use?

The platform is simple to navigate, so even if you don’t consider yourself an expert in technology, if you can surf the internet you’ll be okay. Our therapy is accessible via computer, tablet or smartphone. When you first log into the ieso platform there are helpful guides which you may wish to read before you start your therapy sessions, including “Online therapy guidelines”. Our Patient Services team are available to help if you have any issues with the platform, Monday-Friday, 9am-5:30pm.

How does access through the NHS work?

In many areas of the UK our service is free for NHS patients. 

You can quickly check here if our therapy is available in your area.
  
If it is, then you simply have to visit your GP to ask them to refer you to us, or – in some areas, such as Surrey, Doncaster, Rotherham or West Kent – you’ll be able to save time and refer yourself directly.

How will I receive messages from my therapist?

As we’re an online therapy service, the communication you have with your therapist is through written messages on our therapy website. 

They’ll send you a message through the therapy website to set up the first appointment rather than calling you. Don’t worry, whenever your therapist messages you or sets up an appointment, you’ll receive a notification email. 

Using the email, login to the platform to view the message or appointment. And, if you’re not receiving notifications, check your spam folder.

When can I schedule my appointment?

You can schedule an appointment around your availability, including early in the morning, during the evening and at the weekend.

Our service is free for NHS patients in

Western Isles

If you would like to find out about other mental health support options available in your area, visit the NHS website.

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