New updates coming soon

We’re sorry the therapy site will be down for a few days from Saturday 8 June while we make improvements. We’re so excited to show you the new features that will make accessing your therapy sessions that much easier, please check out the below.

Stay connected

We know emails often get lost or missed when sitting in our inbox, which is why we have simplified the way we will contact you going forward. You will now receive short SMS text messages in place of emails to confirm your session time and to send questionnaires. For further information on how SMS will be used and other changes regarding how your data is stored, click here.

Welcome to your therapy room

A confidential space where you will meet and message with your therapist during and in between your sessions.

Click ‘Enter therapy room’ once it's time for your session

Therapy guidelines are available through the link at the top of the therapy room page

Your account details are viewable by selecting your avatar in the 
top right of the screen

All of your messages in one place

In the new therapy room, you will attend your regular sessions, but you can also send and receive messages and documents with your therapist outside of your sessions, so every message and document can now be easily found in one place.

Ask us anything

We hope you like the improvements that are being made to the ieso therapy site, and we can assure you that it is the same ieso just with an updated look.
 
We have put together a few questions that may spring to mind, if you don’t see your question, please do get in touch with us at: info@iesohealth.com

We’ll be happy to help.

Who do I contact if I feel at risk to myself or others? 

Call 111 – if you are experiencing a mental health crisis and urgently require medical help or advice, but it is not a life-threatening situation.

Call 999 – if you or anyone else is in immediate danger or harm.  

Call 116 123 – to speak to the Samaritans' helpline 24 hours a day.

Will I still have an account on the new therapy site? 

If you already have an account with ieso, this will be transferred to the new therapy site, and you will be able to log in as usual.

I just tried to access my account and the therapy site won’t let me in

From Saturday 8 June until Wednesday 12 June, you will not be able to access your account on the therapy site. Please don’t be concerned, your therapist is aware that the site is down for maintenance and will not schedule any sessions during this time.

When will I be able to access my account again?

You will be able to access your account again on Thursday 13th June.

Will there be any disruption to my treatment? 

Our new therapy site will be up and running from Thursday 13th June from this point you will be able to message with your therapist again to schedule your next session if you have not already done so.   


If you arranged your next session with your therapist before 8 June, then this session will take place as planned on the new therapy site. We recommend logging in once the new therapy site is live to familiarise yourself with the new layout before your next session. Please note, your login details will remain the same. Don't worry, if you have forgotten these, you can simply select ‘forgotten password’ to setup a new password. 

Will I still have the same therapist as before? 

Yes. Your therapist will remain the same throughout your course of treatment.

Will I still be able to access my previous sessions with my therapist? 

Previous therapy sessions will be available in your new therapy room. Messages between you and your therapist will appear in one chat, in date/ time order, with the ability to collapse and expand each session. You’ll be able to access transcripts from previous treatment episodes with us by clicking on ‘View past transcripts’ on your home page.  

Will I still be able to access homework tasks and attachments my therapist has sent to me? 

All messages between you and your therapist will appear in one chat, in date/ time order. You’ll be able to access previous homework tasks and attachments from this chat, however previous goals set will no longer be accessible.

How do I book my sessions? 

If you have not had your first session with your therapist before 8 June, you will receive an SMS with a link to select a session time that suits you, and to book your first session with your therapist.  

All future sessions after your initial one will be arranged and confirmed with your therapist via messaging in the therapy room. Nothing else will be required of you (other than to make a note in your own diary of the day and time agreed with your therapist).

Is the new therapy site easy to use? 

We hope you like the new therapy site and find the therapy room simple to use. However, if you do struggle to navigate the site, please call our dedicated Patient Services Team – Monday to Friday, 9am to 5:30pm on 0800 074 5560

Will there be a change to who has access to my therapy session?

Your therapy transcript records are strictly confidential and they're accessible to those with a strict need to know basis, such as your treating therapist and our Clinical team who supervise therapists and lead our clinical service.

Other information from your session, such as your clinical scores, notes and information, are stored on a separate system from the transcripts. This system can be accessed by our Patient Services team who facilitate the care we provide.

Your therapy transcript is stored internally at ieso on a secure system, and the remainder of your record is hosted on iaptus, hosted by Mayden House Ltd. Mayden has been extensively vetted and is trusted by over 200 NHS customers. If these systems require maintenance to resolve a technical issue, it is possible that engineers may see information about you.

All staff receive annual GDPR and NHS Data Security Awareness training and we pride ourselves on keeping patients' data safe.

Will I need to re-refer after 8 June? 

If you did not complete your initial account registration before 8 June, you may be required to re-refer. Our Patient Services Team can support you with this over the phone 0800 074 5560 (Monday to Friday, 9am to 5:30pm)

When will I find out who my therapist is? 

If you were not allocated to a therapist prior to 8 June, you will receive a booking link via SMS text message to book in your first session once the new therapy site is live.  
Once you have booked your first session you will then be able to log in to your account and be introduced to your therapist.

What will you be sending me via SMS? 

If you haven’t already had your first session, you will receive an SMS text message with a link to book your first session and a link to complete your pre-session questionnaires. For all subsequent sessions, you’ll receive confirmations, reminders, and cancellations via SMS. Please note, an ieso message will only ever be sent from ieso Digital Health NoReply. If you are unsure of an SMS you have received, please contact our Patient Services Team – Monday to Friday, 9am to 5:30pm on 0800 074 5560

Can I opt out of receiving SMS? 

Yes of course. To opt-out please contact our Patient Services Team – Monday to Friday, 9am to 5:30pm on 0800 074 5560. Please note that by opting out of SMS, you will be required to ring our Patient Services Team to book your first session. By opting out, you will no longer receive session reminders, cancellation updates etc as SMS has replaced ieso reminder emails. Please also note that questionnaires will be sent via email after you opt-out, so please do check your email inbox.

Who will be able to see my data? 

The personal information our patients share with ieso is confidential. We collect the minimum amount of data required for specified treatment, safeguarding and research purposes. We minimise access to patient data on a strict need-to-know basis and take steps to de-identify it as much as possible. Patients’ health and care data is only accessed in connection with their personally identifiable information when there is a treatment delivery or safeguarding reason to do so. For example:

** Our therapists, clinical supervisors and Patient Services Team can access a patient’s health and care data alongside the personally identifiable information that is required to deliver therapy to that patient and keep them safe.
** Our approved scientists and researchers can access de-identified health and care data, that is stored separately from a patient’s directly identifiable information, to carry out research and analysis.
** Our engineers or engineers at Mayden may access a patient’s directly identifiable information to support with a technical issue with one of our products or services.