Ieso Digital Health Notice of Privacy Practices (“Notice”)

EFFECTIVE DATE: 1ST AUGUST 2018

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

Who We Are:

The website ("website") where this Notice appears is operated by Ieso Digital Health, Inc. ("Ieso"). The Notice describes Ieso’s privacy practices, including all of our employed and contracted staff with access to your medical and billing records or other information about your health care.

The terms "Ieso Digital Health", "we", "us", "our" and "ours" when used in this Notice mean Ieso Digital Health Inc.

The terms "you", "your" and "yours" when used in this Notice mean an individual as a user of this website.

The term "website" means Ieso application.

Our Responsibilities:

We understand that your health information is personal and we are committed to protecting your privacy.

  • We are required by law to maintain the privacy and security of your health information.
  • We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
  • We must follow the duties and privacy practices described in this notice and give you a copy of it.
  • We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

Your Rights:

When it comes to your health information, you have a right to:

  • See or get a copy of your paper or electronic medical record and other health information we have about you.
    We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
  • Ask us to correct your paper or electronic medical record.
    If you think your health information is incorrect or incomplete, you can ask us to correct it. We may say "no" to your request, but we’ll tell you why in writing within 60 days.
  • Request confidential communications
    You can ask us to contact you in a specific way when necessary outside of the Ieso Digital Health platform (for example, home or office phone) or to send mail to a different address. We will say "yes" to reasonable requests.
  • Ask us to limit the information we share
    You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say "no" if it would affect your care.However, if you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say "yes" unless a law requires us to share that information.
  • Get a list of those whom we’ve shared your information
    You can ask for a paper copy of this Notice at any time, even if you have agreed to receive it electronically. We will provide you with a paper copy promptly.
  • Choose someone to act for you
    If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. We will make sure the person has this authority and can act for you before we take any action.
  • File a complaint if you feel your privacy rights are violate
    If you desire further information about your privacy rights, are concerned we have violated your rights or disagree with a decision that we made about access to your health information, you can reach our Privacy Officer using the contact information in the "How to Contact Us" section below. You can also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights ("OCR"). Upon your request, the Privacy Officer will provide you with the contact information (phone, email and/or mailing address) for the OCR.

We will not retaliate against you if you file a complaint with us or with the OCR.

Using and Sharing Your Health Information:

We may use or share your information (without your written authorization) to:

  • Treat you We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for a condition asks another doctor about your overall health condition.

  • Run our organization We can use and share your health information to run our practice, improve your care, and contact you when necessary. Example: We use health information about you to manage your treatment and services.

  • Bill for your services We can use and share your health information to bill and get payment from health plans, including Medicare and Medicaid, or other entities. Example: We give information about you to your health insurance plan so it will pay for your services.

  • Help with public health and safety issues We can share health information about you for certain situations such as:

    • Preventing disease
    • Reporting adverse reactions to medications
    • Reporting suspected abuse, neglect, or domestic violence
    • Preventing or reducing a serious threat to anyone’s health or safety
  • Comply with law We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

  • Do some research studies We can use or share your information for some health research provided that the conditions of a separate privacy board are met.

  • Work with a medical examiner or funeral director We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

  • Address workers’ compensation, law enforcement, and other government request We can use or share health information about you:

    • For workers’ compensation claims
    • For law enforcement purposes or with a law enforcement official
    • With health oversight agencies for activities authorized by law
    • For special government functions such as military, national security, and presidential protective services
  • To respond to lawsuits and legal action We can share health information about you in response to a court or administrative order, or in response to a subpoena.

  • To avoid a serious threat to health or safet We can share health information about you as necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.

For certain health information, you can tell us your choice about what we share.

In these cases, you have both the right and choice to tell us to:

  • Share information with your family, close friends, or others involved in your care.
  • Share information in a disaster relief situation.
    If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest.

We may use or share your information (only with your written authorization) for:

  • Marketing purposes, fundraising purposes, and sale of your information.
    However, we do not share your information for marketing, sales or fundraising reasons.
  • Most using or sharing of psychotherapy notes held separately from the medical record, unless allowed or required by law.
    For example, use by the mental health professional who created the notes to provide treatment to you or for our mental health training programs.

Revocation of Your Authorization:

You may revoke your authorization at any time by delivering a written revocation form to our Privacy Officer. If you revoke your authorization, we will no longer use or disclose your health information except as described above (or as permitted by any other authorizations that have not been revoked). However, your revocation will not be effective with respect to any health information previously disclosed to a third party in reliance on your prior authorization.

Changes to this Notice:

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office and on our website www.iesohealth.com

How to Contact Us:

If you have a question, concern or complaint regarding how your health information is protected, used and/or disclosed, you may contact the Privacy Office by any of the following means:

Email: contactus@iesohealth.com
Phone (toll-free): 1-855-650-1040
Mail: Ieso Digital Health, Inc.
c/o US Compliance Officer
6363 N. State Highway 161, Suite 310, Irving, Texas 75038

If you are in crisis, or need help dealing with one - do not use this site. For immediate help, please call the National Lifeline at 1-800-273-8255, or text HOME to 741741.