Information we collect from you
As a result of consenting to being contacted in relation to our user experience program via the relevant question on the Patient Evaluation Questionnaire (PEQ) we will contact you with details of one or more specific user experience project. If you consent to involvement, we will collect your feedback and/or opinions on some or all of: parts of our current therapy site, proposed upgrades to it, your improvement suggestions, ease of use/ accessibility, experiences of living with mental health issues, experiences of using Ieso and/ or other mental health products/ services digitally or otherwise accessed. (Your patient record is totally separate from this program and will not be accessed by user experience researchers)
Any wish to withdraw consent.
These are/ will be maintained alongside your name and contact data.
You are under no obligation to provide any information. However, if you should choose to withhold requested information, we may not be able to include you in the program.
Information we collect from other sources
Whenever user experience program participants are required, a query will be sent to the therapy site which will automatically extract personal data from patients who have recently consented to their inclusion in the PEQ. These personal details will be some or all of: name, email address, gender, postcode, age group, diagnosis, and severity (questionnaire scores).